What happens if one of my learners does not pass an assessment?

Each of our courses has online assessments which must be completed successfully to pass the course and obtain a certificate. The assessments each offer the learner 4 or 5 attempts to meet the standard and achieving the grade required. The number of attempts vary depending on the course. If a learner does not meet that standard after 4 or 5 attempts you can arrange for those attempts to be reset free of charge.

To do this, please email us the name of the user, the course they are following, and the name of the  failed assessment. We will add further attempts if appropriate.