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Medication Masterclass – Managing Medication Errors | In Person

This course will teach you how manage, report and learn from medication incidents. It will enable you to provide the correct response to Safeguarding Teams and the Care Quality Commission.

In Person

3.5 hours

This course is only available for groups
For individuals, please book our virtual webinar version of this course instead

A face to face in person course
Run privately just for your team
Run at a venue of your choice
£675+ VAT per workshop (max 12)

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Course overview

Course last audited May 2025

This masterclass teaches how to manage, report, and learn from medication errors, by seeing them as opportunities to learn (OTLs).

You will learn the correct reporting requirements to the care regulator: CQC in England, or the Scottish or Welsh Care Inspectorates.

We will show you that high reported error rates are a measure of success, which should in turn lead to a reduction in errors that cause harm.

Aimed at

Managers, nurses and seniors who have a role in managing/investigating medication errors.

Course content

Understand why it’s best to focus on harm reduction rather than trying to reduce medication errors
See errors as opportunities to learn (OTLs)
See how some of the world’s safest care providers achieved a reduction in harm from errors
Create a reporting system to ensure the whole organisation learns from incidents
Outline what an ‘outstanding’ incident reporting system looks like to CQC
Explain which medication incidents need reporting to Safeguarding and CQC
Demonstrate root cause investigation so you can learn from your medicine incidents
Explain how to spread the learning from medicine incidents
Use the Incident Decision Tree to understand when staff need support vs intervention
Receive a template error reporting tool (our OTL form) to use to report medication errors and carry out root cause analysis