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The Medication Training Company

Gresham House
1A John Street
BN43 5DL

t: 01273 917210
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Medication Audits/Error Investigations

There are usually two reason we get asked to carry out medicines audits: either a poor (or pending) CQC inspection, or a series of medication errors.

If poor (or pending) CQC inspection are the driver

We use an in-depth medicines audit tool developed over many years by us (and in consultation with ex- and current Care Quality Commission pharmacists). It provides a deep dive into your medication storage, recording and administration processes. We also carry out an audit of MAR charts and other paperwork, looking for incorrect entries, errors, and gaps. We then identify any important actions needed to improve your medicines management processes. We also shadow staff as they administer medication, assessing their current competencies. We can record video (with permissions) to capture current working methods to show the staff team where risks lie and improvements can be made. We can even use the results of this audit to build bespoke training courses for you.

If medication errors are the driver

If medication errors have led to your request, a general medicines audit (as set out above) is not the always the best method. Instead, we will work with, and show your team how to carry out root cause analysis of the errors, learn from them, share that learning, and address any issues identified (as  we teach on our workshop: Medication Errors – Learning from Errors to Reduce Harm). This has tremendous benefits for the team as in addition to addressing the errors, they’ll receive bespoke training on the process, a copy of our OTL (Opportunity to Learn) form and a standard operating procedure (SOP) that can be inserted into your medication policy that describes how the organisation manages medication errors.

Receiving (and acting on) the wrong advice costs you time and money

We’ve seen lots of examples where care providers have been incorrectly advised by general care inspectors or other pharmacists on medicines processes. Recent examples include being asked to carry out routine monitoring of room temperatures where medicines are stored (click here for our latest training update on this matter) or insisting that midazolam is stored in the CD cabinet. Receiving (and acting on) the wrong advice costs you time and money. You can end up changing your entire policy and processes, and then re-training all of your staff on this incorrect advice. Now double that time and cost when you then have to correct the policy again and re-train your staff again, once you realise you have been incorrectly advised.

We would urge you to take advice from subject matter experts. A company who focuses all of their expertise in just this one area – us.

Make sure you receive a positive medicines rating from CQC with out in-depth medicines audit